Last May, the British rail network introduced what had been sold as the biggest timetable shake-up in a generation, and promptly fell over. Commuters had been promised new, more frequent journey opportunities thanks to new or upgraded cross-city infrastructure in London and Manchester. What they got instead was delays, cancellations and, eventually, a new, new timetable – which improved reliability largely by giving up pretending that a lot of services had ever existed at all.
In the weeks that followed, everyone involved played pass-the-parcel with the blame for this catastrophe, downplaying the role of their own mistakes while talking up those of others. Unions blamed train operating companies. Northern and Govia Thameslink in turn blamed Network Rail, the government agency responsible for the infrastructure. So did Transport Secretary Chris Grayling who, with the political instincts and sense of personal responsibility for which he’s famous, said that he did not, in fact, run the railways.
To the first approximation, everyone blamed everyone else, and the buck – like so many Thameslink services attempting to make up for delays – stopped nowhere. The outgoing Network Rail boss Mark Carne, meanwhile, accepted a CBE.
Yesterday, the Office of Rail and Road (ORR) published its interim inquiry into the causes of this mess – and it concluded, in short, that everyone was right. Network Rail did fall behind on infrastructure improvements, and failed to come up with a back-up plan, wrongly believing it could make up the time. GTR and Northern were not aware of or prepared for problems, and failed to keep passengers informed of their intentions. Both the Department for Transport (DfT) and the ORR itself failed in their oversight roles, accepting assurances from the industry that everything would be fine instead of checking and discovering that it wasn’t. Nobody took charge: everybody is to blame.